FAQ

Where is Crossroads Counseling located?

Crossroads Counseling is located at 279 N. Willis Street. between N. 1st and N. 3rd streets. We are in a red brick building that has three big trees in the front. There are three sets of double doors when you face the building. Enter in the double doors to the right of Texas Parks and Wildlife. You will see a long hallway. On your left will be a board with each counselor's suite. Head straight to your counselor's suite and take a seat in their waiting area. If you aren't sure who your counselor is, you are welcome to sit in any waiting room or knock on the door.  

Where can I park?

There is parking on each side of the building. You can park in any of the available spaces. 

How do I schedule an appointment? 

You can call us at 325-261-0137 and leave a voicemail or complete the form on the contact page. We usually return calls and contact forms within 48 hours. 

What questions will you ask when I call? 

We know calling a new place can feel overwhelming. Typically, we are in sessions and are not able to answer right away. So, please leave a voicemail so we can call you back. 

On your first call, we will typically ask you for your name, number, and email. We will ask you if you have any preferences for a counselor and if you are wanting to use insurance or another form of payment. If you want to use insurance, then we will ask for more information about your insurance. Lastly, we will ask what days or time of day are best for you. Then we wlll answer any questions you may have and either schedule you, send you referrals, or let you know you can call back. 

Do you accept insurance?

Yes! Each counselor accepts different insurances. Please visit their pages for further information.

We also have one counselor who sees clients on a self-pay, sliding scale basis. Please feel free to reach out to discuss payment options. 

What types of therapy are available? 

All of our counselors are trained in CBT, solution-focused therapy, pre-marital therapy, couples therapy, family therapy, and trauma-informed care. Each counselor also has their own specialties and further certifications in each area. We do have counselors that are trained in EMDR and Sandtray. We also use play therapy techniques, art therapy techniques, and Tabletop Roleplaying Games in therapy. We all aim to continue our own training in various therapeutic approaches, so don't hesitate to ask as this list will continue to grow. 

Do you see kids and teens? 

Yes! We have a Licensed Professional Counselor Associate who sees all ages, and we have a dedicated counseling space for kids. Please call for further information. 

How long will the therapy process take? 

Every client is different and part of the length of process depends on the level of difficulty of issue you are working on.  Your counselor will discuss this with you and make a plan of action based on your unique needs.  You have the right to end treatment at any time, but it is best to communicate with your counselor about this. 

Is it okay if I have a preference for a specific counselor? 

Absolutely. Therapy is most successful when you feel comfortable and can trust your counselor. You will not offend us at all if you ask for a specific counselor (we actually prefer it!). 

What if I don't want to continue counseling anymore or I don't like my counselor? 

Arguably, the most important part of counseling is the relationship with your counselor. If you do not feel that you are connecting well with your counselor or you simply want a change, please let us know! This is not a conversation that we shy away from and you do not need to worry about offending us. We want you to have the best experience possible whether that is with one of us or another phenomenal therapist. We have a list of places around town and would love to help you get set up with someone you feel comfortable with. It is okay (and encouraged) to advocate for yourself!